Frequently Asked Questions

At ThermaHug™, we believe that true comfort comes from trust and clarity.

Below, you’ll find answers to the most common questions about our product, delivery, returns, and more.

Our goal is to make your shopping experience smooth, stress-free, and satisfying.

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Last updated: May 2025

1. General Questions
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2. Product Questions
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3. Payment Questions
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4. Shipping Questions
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5. Contact Questions

1. General Questions

What is your return policy?

We offer a 1-year money-back guarantee — no questions asked. If you’re not satisfied, simply contact us and we’ll take care of the rest.

How do I track my order?

As soon as your order is shipped, you’ll receive a tracking number via email. You can track it anytime through our website or the shipping provider.

Do you have a physical store?

We currently operate exclusively online to keep prices low and efficiency high. But don’t worry — our hassle-free return policy lets you try ThermaHug™ risk-free.

Can I cancel or change my order?

We process orders quickly, but if you contact us within 1–2 hours after placing it, we’ll do our best to accommodate your request.

2. Product Questions

How long does the battery last?

ThermaHug™ provides up to 3 hours of cordless use on a full charge. That’s more than enough for several massage sessions on one charge.

Is it safe to use every day?

Yes! Our device is ergonomically designed and clinically tested for daily use. It’s safe, effective, and trusted by thousands.

Can I use it while charging?

For safety reasons, ThermaHug™ cannot be used while charging. Please allow it to fully charge before use.

Is the massage function loud?

Not at all. ThermaHug™ operates at a whisper-quiet level, so you can relax in peace — even while watching TV or working.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Is it safe to shop on your website?

Absolutely. Our site uses SSL encryption and trusted payment gateways. Your personal and payment information is always safe.

Do you offer payment in installments?

We’re currently working on installment options. For now, full payment is required at checkout.

4. Shipping Questions

How long does shipping take?

Orders typically arrive within 3 to 8 business days, depending on your location and seasonal demand.

Do you offer free shipping?

Yes — we offer free standard shipping on all orders. No hidden fees, no surprises.

Where do you ship from?

We ship from regional fulfillment centers to ensure fast and reliable delivery across the UK.

5.Contact Questions

What if I have a problem with the product?

Our customer support team is here for you. Just reach out — we’ll solve it, replace it, or refund it. (support@thermahug.co.uk)

Is there a warranty?

Yes! Every ThermaHug™ device comes with a 1-Year Manufacturer’s Warranty that covers any defects or malfunctions.

How can I contact support?

You can reach us 24/7 via our Contact Page or by replying to your order confirmation email.

HOTLINE

02039473576

ADDRESS

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

EMAIL

info@thermahug.co.uk

ThermaHug

ThermaHug™ is built to help you recover, relax, and feel at peace in your body — every single day. Backed by science and trusted by thousands, we bring wellness to your routine, one massage at a time.

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© 2025, ThermaHug by Egenix Global Ltd., 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ