Terms of service

These Terms of Service (β€œTerms”) govern your use of thermahug.co.uk and any services or products offered through our store. By visiting our site and/or purchasing something from us, you agree to be bound by these Terms. If you do not agree to all terms, please do not use our site.

This website is operated by ThermaHug. Throughout the site, the terms β€œwe”, β€œus”, and β€œour” refer to ThermaHug.

Our store is hosted on Shopify Inc., which provides the e-commerce platform we use to sell products and services to you.

Title

Last updated: June 2025

General Terms and Conditions

1. Online Store Terms

2. General Conditions

3. Accuracy of Information

4. Modifications To The Service And Prices

Products and Services

5. Products Or Services (If Applicable)

6. Billing & Account Info

Optional Features and Third-Party Links

7. Optional Tools

8. Third-Party Links

User Submissions and Personal Information

9. User Comments & Submissions

10. Personal Information

Liability and Termination

11. Errors, Inaccuracies And Omissions

12. Prohibited Uses

13. Warranties & Liability

14. Indemnification

15. Severability

15. Termination

Miscellaneous

17. Entire Agreement

18. Govent Law

19. Changes to Terms

20. SMS Marketing

21. Contact Information

1. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction. You may not use our products for illegal purposes or violate any laws (including copyright laws). Any misuse may result in termination of your access to the Services.

2. General Conditions

We reserve the right to refuse service to anyone at any time.

Your non-payment data may be transferred unencrypted across networks. Credit card information is always encrypted.

 

You agree not to duplicate or resell any portion of the service without our written permission.

3. Accuracy of Information

We are not responsible if any content on the site is inaccurate or outdated. You use the site at your own risk and should verify any critical information elsewhere.

4. Service & Price Modifications

Prices may change without notice. We reserve the right to modify or discontinue any product or service at any time.

5. Products or Services

Products may be exclusive to the online store and may be subject to return policies outlined in our Refund Policy.

We do not guarantee product color accuracy on different screens.

 

We reserve the right to:

β€’ Limit sales to any person, region, or jurisdiction

β€’ Limit quantities

β€’ Modify or discontinue any product without notice

 

We do not guarantee that all products or services will meet expectations or be error-free.

6. Billing & Account Info

We may limit or cancel orders if suspected to be made by resellers or unauthorized parties.

 

You agree to provide current and accurate account details, including email and payment info, for all purchases.

7. Optional Tools

We may provide access to third-party tools β€œas is.” We are not responsible for third-party tool performance or terms.

8. Third-Party Links

We may link to third-party sites. We are not liable for their content, accuracy, or practices. Use them at your own discretion

9. User Comments & Submissions

You agree we may use any feedback or submissions you provide without obligation to compensate or respond. We may remove any objectionable content at our sole discretion.

10. Personal Information

Your submission of personal information is governed by our Privacy Policy.

11. Errors & Omissions

Occasional typographical errors or inaccuracies may occur. We reserve the right to correct and update such information without notice.

12. Prohibited Uses

You may not use this site for:

 

β€’ Illegal or fraudulent purposes

 

β€’ Harassment or discrimination

 

β€’ Spamming, scraping, or malicious attacks

 

β€’ Violating any law or others’ rights

 

Violation may result in suspension or termination of access.

13. Warranties & Liability

Services and products are provided β€œas is” without warranty.

ThermaHug is not liable for any damages related to your use of the site or products, including:

 

β€’ Lost data or profits

 

β€’ Product defects beyond our control

 

β€’ Service interruptions

14. Indemnification

You agree to indemnify and hold ThermaHug and its affiliates harmless from any claim arising out of your breach of these Terms or any law.

15. Severability

If any provision is deemed unenforceable, the remainder will still be valid and enforceable.

16. Termination

These Terms are effective unless terminated by either party. We may suspend or terminate access without notice if you violate them.

17. Entire Agreement

These Terms and any policies referenced constitute the entire agreement between you and ThermaHug.

18. Governing Law

These Terms are governed by the laws of the United Kingdom.

19. Changes to Terms

You can review the most updated version of the Terms of Service anytime on this page. Continued use of our site means acceptance of any future updates.

20. SMS Marketing

By consenting to ThermaHug’s SMS updates at checkout or elsewhere, you agree to receive order notifications, marketing offers, and review requests via text.

 

β€’ Message frequency varies

 

β€’ Message & data rates may apply

 

β€’ To unsubscribe, reply STOP

 

β€’ For help, reply HELP or email us at support@thermahug.co.uk

 

We are not responsible for failed or delayed messages. Privacy practices are outlined in our Privacy Policy.

21. Contact Information

For questions about these Terms, contact us at:

πŸ“© info@thermahug.co.uk

HOTLINE

02039473576

ADDRESS

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

EMAIL

info@thermahug.co.uk

ThermaHug

ThermaHugβ„’ is built to help you recover, relax, and feel at peace in your body β€” every single day. Backed by science and trusted by thousands, we bring wellness to your routine, one massage at a time.

Β© 2025, ThermaHug by Egenix Global Ltd., 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ