Privacy policy

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or make a purchase from thermahug.co.uk (the “Site”). We are committed to protecting your data and respecting your privacy rights.

Title

Last updated: June 2025

1. Contact

2. Collecting Personal Information

3. Minors

4. Sharing Personal Information

5. Behavioural Advertising

6. Do Not Track

7. Cookies

8. Changes

9. Complaints

1. contact

If you have any questions, want more information about our privacy practices, or wish to make a complaint, please contact us by email at info@thermahug.co.uk

2. collecting personal information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and data necessary to process your orders. We may also collect additional information if you contact our support team.

3. minors

This Site is not intended for users under 18. We do not knowingly collect data from children. If you believe your child has shared personal data with us, contact us for removal.

4. sharing personal information

We share your data with third-party services as needed to fulfill your orders and maintain the Site, including:

Shopify: our e-commerce platform (Privacy)

• Compliance with laws and lawful data requests (e.g., subpoenas)

5. behavioural advertising

We use your Personal Information to serve relevant ads.

Google Analytics helps us understand site usage

Opt-out link: https://tools.google.com/dlpage/gaoptout

• We may share anonymized usage data with advertising partners

• We use Shopify Audiences for advertising reach based on similar shoppers

 

More info: Network Advertising Initiative

6. do not track

We do not alter our data practices in response to “Do Not Track” signals due to lack of industry standard.

7. cookies

We use cookies to optimize site performance and personalize your experience.https://www.allaboutcookies.org

Reporting and Analytics

[INSERT OTHER COOKIES OR TRACKING TECHNOLOGIES THAT YOU USE]


The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.


You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.


Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.


Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

 

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

8. changes

We may update this Privacy Policy to reflect changes in operations, legal updates, or business practices. Changes will be posted here.

9. complaints

To make a complaint, please email info@thermahug.co.uk

 

If you are not satisfied with our response, you may lodge a complaint with your local data protection authority or the Information Commissioner’s Office (ICO) in the UK.

HOTLINE

02039473576

ADDRESS

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

EMAIL

info@thermahug.co.uk

ThermaHug

ThermaHug™ is built to help you recover, relax, and feel at peace in your body — every single day. Backed by science and trusted by thousands, we bring wellness to your routine, one massage at a time.

© 2025, ThermaHug by Egenix Global Ltd., 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ