At ThermaHug™, we’re committed to delivering your order as swiftly and securely as possible.

Shipping Locations

We currently ship to all regions within the United Kingdom.

Processing Time

Orders are processed within 1–2 business days. Once your order is confirmed, you’ll receive a tracking number via email.

Delivery Time

Standard delivery typically takes 4–7 business days after dispatch. Delays may occur during holidays or high-demand periods.

Shipping Fees

We offer Free Standard Shipping on all orders — no minimum spend required.

Order Tracking

Once your package is shipped, you’ll receive a tracking link to monitor its status in real time.

Shipping Partners

We partner with trusted carriers such as Royal Mail, Hermes, and DPD to ensure your package arrives safely and on time.

Lost or Delayed Packages

If your package is delayed or lost, please contact us at support@thermahug.co.uk and we’ll resolve the issue promptly.