Shipping Policy

At ThermaHug, we work hard to ensure fast and reliable delivery to all our customers. All orders are shipped from our international warehouses, including locations in the UK, EU, and Asia, depending on product availability and your delivery address.

Shipping Options

Price

2-10 Day Shipping 

Free

2-10 Day Shipping 

Free

NOTE: We are not responsible for shipping carrier delays.

24/7 Friendly
Support

Free Shipping

Secure Online
Payment

Money-back

guarantee

Shipping Methods

We use trusted couriers such as Royal Mail, DHL, UPS, FEDEX, or local delivery services depending on your location.

 

• Processing time: 2–5 business days

(During high-demand periods, it may extend to 7–10 business days)

 

• Delivery time (UK): 3–8 business days

 

• Delivery time (International): 8–12 business days

(Weekends and public holidays not included)

Shipping Options

Estimated delivery time

Price

Fed Express

3–8 business days

Free 

DHL Express

3–8 business days

Free 

Alibaba Express

20-25 Day Shipping

Free 

NOTE: We are not responsible for shipping carrier delays.

Split Shipments

In some cases, your order may arrive in multiple packages to optimize delivery speed and logistics.

Customs, Duties, & Import Taxes

• All customs and VAT fees (if applicable) are the buyer’s responsibility.

• You authorize ThermaHug and its partners to import goods on your behalf, including via third-party logistics services.

Tracking Information

Once your order ships, you will receive an email with a tracking number.

Please check your spam/junk folder if you don’t see it in your inbox.

 

If your tracking number doesn’t show updates for a few days, don’t worry — it usually starts updating once the shipment reaches your country and is scanned by your local courier.

Lost, Delayed, or Returned Packages

• If you enter an incorrect shipping address, you must notify us within 6 hours of placing the order.

• If your package is returned due to an incorrect address or failed delivery attempt, we will refund the order minus the shipping cost or resend it (additional fees may apply).

 

We are not responsible for lost or stolen packages that are marked “delivered” by the courier. In such cases, you must file a claim with the delivery carrier.

Will I receive everything in one package?

Sometimes we may ship products separately depending on stock location and product type.

Can I cancel my order?

Yes, but only within 6 hours of placing the order. After that, it may already be in processing and cannot be cancelled.

My tracking says “No information available.” What should I do?

Some couriers may take 2–5 business days to update their tracking systems. If there’s still no update after 5 days, contact us at support@thermahug.co.uk

Need Help?

For any shipping-related questions, reach out to our support team at:

support@thermahug.co.uk

Contact Us

Address:

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Email:

info@thermahug.co.uk

Web:

thermahug.co.uk
Thanks for contacting us. We'll get back to you as soon as possible.

HOTLINE

02039473576

ADDRESS

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

EMAIL

info@thermahug.co.uk

ThermaHug

ThermaHug™ is built to help you recover, relax, and feel at peace in your body — every single day. Backed by science and trusted by thousands, we bring wellness to your routine, one massage at a time.

Shipping policy

Refunds

Privacy Policy

© 2025, ThermaHug by Egenix Global Ltd., 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ