“I bought this as a gift card for my wife  and she was genuinely thrilled! Letting her choose what she wanted made the surprise even better. If I had picked something myself, she’d probably have returned it 😅 Now she’s using it every day and couldn’t be happier. Highly recommend!”

Mark T. (London, UK)

ThermaHug eGift Card 
(Instant Email Delivery)

thermahug.co.uk Gift Cards carry no fees and expire 1 year from the date of issuance.

Redeemable towards all the items store-wide at thermahug.co.uk

Available for immediate delivery.

No returns and no refunds on Gift Cards, except as required by law.

Gift amount

Easy Shipping

Expert Approved

365-Day Trial

“i bought this as a gift card for my wife and she was genuinely thrilled! letting her choose what she wanted made the surprise even better. if i had picked something myself, she’d probably have returned it 😅 now she’s using it every day and couldn’t be happier. highly recommend!

 Mark T. (London, UK)

Shipping & Delivery

Your order will be sanitized, inspected and shipped within 24-72 hours after we receive your payment. Once shipped, you will receive it at your doorstep within 3-9 business days, and once shipped, you will receive an email with the tracking code that you can use on our dedicated page to track your order at any time.

Refunds & Returns

we love our products and we are sure you will too! that's why we offer a 365-day risk-free trial period. if you are not satisfied, we will gladly refund you according to our return and refund policy.

Have a Question? 
We can Help!

When will I receive my order, and will I get a tracking number?

All orders are processed, sanitized, and shipped within 24–72 hours after payment.

Delivery within the UK typically takes 3–7 business days depending on your location.

Once your order is dispatched, you’ll receive an email containing your tracking number so you can follow your parcel in real time.

If you haven’t received your tracking details within 5 days, please contact us at info@thermahug.co.uk — we’re happy to help.

What should I do if my product arrives damaged or if I’m not satisfied with it?

If your item arrives damaged, simply email us your order number and a photo of the issue as soon as possible.

We’ll send you a free replacement or issue a refund, depending on your preference.

If you’re not happy with your purchase for any reason, you have 365 days to request a refund — no questions asked.

Just reach out to us at info@thermahug.co.uk, and our support team will take care of everything.

I purchased a gift for someone — can they exchange or choose their own product?

Absolutely! If you’ve bought a ThermaHug Gift Card, your loved one can freely choose any product from our store.

It’s a simple, flexible, and stress-free way to make sure they get exactly what they want.

Gift cards are sent instantly by email after purchase.

HOTLINE

02039473576

ADDRESS

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

EMAIL

info@thermahug.co.uk

ThermaHug

ThermaHug™ is built to help you recover, relax, and feel at peace in your body — every single day. Backed by science and trusted by thousands, we bring wellness to your routine, one massage at a time.

© 2025, ThermaHug by Egenix Global Ltd., 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ